The Intake Sheet

This form is to be filled out online, to document the condition of the unit and its contents. It is used to compare the condition of the unit after the tenancy has ended, and to determine any damage or missing items.

This step is optional but very important.

Now thats done......

Click on the links below to find out information about the suite and its operations.

The Basics

Common Area

Smart Features

Remember all of our units are non-smoking - no exceptions.

Emergency Services

Police

There are several types of police, but for local problems, the local municipal police or the tourist police are the best resources.

Non-emergency 984-873-0291

Red Cross

Red Cross Emergency Number is 984-873-1233

Hospitals

There are several private hospitals available for visitors, such as

Hospiten

Costamed 984-873-0291 (24/7)

For more information on emergency resources, click here.

When reporting location of the apartment, click here.

DIAL 9-1-1 FOR ALL LIFE THREATENING EMERGENCY SERVICES

Water and Electrical Emergencies

Power Outages

Power Outages are fairly common in Playa del Carmen, due to infrastructure issues. They are common after and during heavy rainfalls.

It is important to note the following occurs when the power goes out:

• Water services will cease, as the pump systems that keep the water pressurized will be off.

• The parkade door will NOT open.

• Elevator will not function (stairs only)

• TV will not function

• Internet will not function.

Electrical Shock Hazards

In the extremely unlikely event that an electrical shock hazard exists, the breaker / circuit box is located on the inner wall of the refrigerator closet (Unit 101B) or in the laundry closet (Unit 101A). Identify the main circuit breaker, typically the one at the closet to the door, can be flipped off.

Report the incident using the link below on this page and await further instructions.

Water Issues

In the event of a water leak, the imperative action is to curtail the source of water. The first course of action is to turn the units water off, to curtail the potential of damage.

• For Unit A, the water shut off valve to the unit is located in the laundry closet, on the left hand side, approximately 1 foot in. It may be necessary to move the laundry machine to gain passage to the butterfly valve. Turn the red lever portion of the valve 90 degrees to turn the water off.

• For Unit B, the valve is located inside the secure cabinet beneath the refrigerator. For access to this valve, it will be necessary to send an email to the link below, for access to the keybox outside the unit and then to a key to open the storage cabinet.

• For emergency conditions where water is to be shut off as fast as possible, there are valves in the underground parkade that can be used for emergency purposes. For assistance with identifying the right valve and shutting the water off, speak with the concierge and ask them to identify the appropriate valve and to shut it off.

• Report the incident using the link below, and await further instructions.

Glass Breakage

For all glass breakage incidents, please first ensure the site is secure and any injuries are addressed, by calling 9-1-1 and calling an ambulance as needed.

Following this, use the link below to report any breakage and include a description of the damages and wait further instructions.

Link to Report Incidents

Use the form below to report any and all incidents. You will be contacted with a response within 24 hours.

Address and Location

Location

The property is located at the east side (beach side) of the Federal Carratera (Highway) 307, at Calle 38 (38th Street), in Playa del Carmen, in a zone called Zazil-Ha.

For Amazon deliveries, use the following address:

• Calle 38, M109, L13 entre 20 bis y 25, "Menesse 38 St."), Playa del Carmen Centro, Quintana Roo, 77710

For drivers and taxis, use the following description

• Calle 38, entre 20 bis y 25 Av, al lado de Notario 60.

• Note that drivers usually confuse the name of the building with others on 38th, so be sure before getting out of the car.

For the location, in Google Maps, click here.

General / Security

24-Hour Concierge

The concierge downstairs is full time, with 24 hour coverage.

In the event that the concierge is away from the desk, the front door can be opened by pressing the <bell> and then 2138. You will hear a click and the door will be unlocked. Please be sure to secure it after you have left.

Cameras on Premises

There are cameras on the property, with most common areas (pool, upper deck and each floor) having camera coverage. The recordings are kept offsite.

There are NO CAMERAS in the suite area.

Do not use the bottom door locks for either unit door, only the deadbolts please.

There are keys within the unit, hanging up on hooks near the doors. Please use these keys for access. Note that the keys only are for the deadbolts, and not the lower locks.

The doors are controlled by smart locks. When you will get to the unit, you will either be assigned a code for the keypad, or we will open the door for you. This is to gain access to the unit to retrieve the keys within. It is also a backup should the keys to the unit be lost, so that one can still enter without having to call a locksmith. If you do find yourself in this situation, please contact us through WhatsApp for help with this.

There is a third line of defence, should all other systems fail. In this case, contact us via WhatsApp for guidance through the process.

Note that if you lose the keys, you are liable for the replacement cost plus an administration fee.

House Rules

House Rules

Smart Door Locks

Smart locks are an easy way of managing security, and convenient for tenants.

When you first arrive, you would have been given a code to use to enter into the door panel keypad, which is to the left of the door. Simply enter the code into the keypad, and the door deadbolt will open.

Then, grab the key that is hanging up at the hook either in the kitchen (unit B) or in the hall (unit A) and use that for a day to day purpose.

If you happen to forget the key or it gets lost, you can use the number pad to regain entry to the suite, so that you can get a hold of us and we can make arrangements to replace your key.

DO NOT LOCK THE LOWER LOCK. THERE ARE NO KEYS FOR THIS LOCK. IT IS INTENDED FOR THE OCCUPANTS TO USE ONCE THEY ARE IN THE UNIT, IF THEY SO DESIRE.

If a guest wishes to use the smart lock only, permission to use the Application can be given, at an extra cost. This is a handy feature if you dont like carrying the key around. If that is something you are interested in, please contact us and we can get this feature added to your tenant profile.

Climate Controls

Heres how your AC unit works. Read carefully.

This information is how to control the AC units. They are controlled via a smart box that looks like this.

NOTE: IF YOU DONT USE THE CONTROLS PROPERLY, THIS UNIT WILL LOSE ITS PROGRAMMING AND THERE IS A FEE TO RECOVER THE UNIT REMOTELY.

This unit cannot be programmed to an external account, so dont try. Doing so will result in a loss of programming and an administration charge to restore it.

If you have been granted smartphone access and have downloaded the app, and have control of the AC through the App, this is a brief description of the app functions.

To touch screen is to change the desired temperatiure setting and to indicate the temperature that the room is presently at.

To control this unit there are the following settings - refer to picture above to determine which buttons to press to change the mode and fan control.

If the Unit is showing any of the following displays, the explanation is below. Note that if the unit is 'unpaired', it is likely to require reprogramming.

The App isnt working? OR

I am unable to change the temperature or settings?

• App access may be retracted if the rent or utilities are outstanding. If you dont have access to the app, or find that the unit is locked out, its likely that you have a balance that is unresolved.

• If the unit has been deprogrammed it will sometimes exhibit this behavior.

The AC unit comes on in the middle of the night, and I didnt ask for it? OR

The AC unit sometimes shuts off on its own.......

• The unit is programmed to operate on a schedule when the apartment is empty, on a dehumidify setting. This keeps the unit 'fresh' and free of that damp humidity smell.
  Sometimes the programming isnt taken off when a new tenancy starts. Please let us know and we will turn the programmed scheduling off for the duration of your stay.

Problems?

To learn more about the Mysa Thermostat, click here.

Controlling the AC via Console

Controlling the AC via MYSA App (needs access)

WiFi

The Wifi is through Totalplay, which brings fiber optic to the unit. The wifi system is through Linksys Routers which are far more reliable than the standard routers provided by Totalplay.

It is not possible to have a wired connection in B, but it is in A.

The routers are backed up by a UPS (Uninterrupted Power Source) which give you wifi internet access even during a short power outage provided the internet service is still functioning.

The wifi codes are as follows:

192cf29114

The SSID is m38-101, use the one with 5g for better faster services.

FAQ's

Im having trouble connecting to the Internet, whats going on?

• Make sure that you are using lowercase for the WiFi password.

• Are you logging into the right SSID? Try the 2.4 and the 5g SSIDs

• There have been incidents reported of iOs issues with being able to log in. These have been resolved by rebooting your device and trying again.

• In rare cases, the router may require a reboot. If you have tried all the above, and nothing else worked, message us for a router reset.

• The wifi period is preprogrammed to terminate access once your tenancy is over. If you have extended, it may take time to reinstate the access, and it will only be done once all outstanding balances have been resolved.

Is the internet fast enough?

• There have been periods where both units have been on while videoconferencing and streaming music, and there have been only minor lagging reported.

The Pool and Common Area

The Pool and Common Deck area are on Floor 5 and area accessed via the Stairs or Elevator.

There is no wifi on the Floor 5 level.

The upper deck area is a great place to work, has bathrooms and an outdoor kitchen that is available on a first come, first serve basis.

The pool is also on a first come, first serve basis, and you will need to take your own towels. Chairs are provided.

There is a shower on this level which should be used before and after using the pool.

Parking Area

Parking is in the garage downstairs. Let the 24 hour concierge know that you will be putting a car down and they will open the door for you. Similarly, when you arrive, simply honk your horn and they will see you at the gate waiting.

There is a transmitter available upon further request, but there will be a deposit required to use it.

Garbage

The garbage is located on the garage level, at the base of the stairs. There are garbage cans located there for smaller bags and containers of garbage.

Larger boxes and anything else will require special pick up and delivery, which you will have to contact us to make arrangements.

The P1 Floor

The Water

The water in Playa del Carmen is laden with minerals, and soluble rock. It comes from the surface waters, and is held underground in the karst formation (the same things are cenotes). While there is some processing of the water it is NOT CONSIDERED SAFE fur human consumption. The reason is the suspended and dissolved solids in the water, that if consumed long term can lead to kidney stones and other complications.

Therefore, it is recommended that the water only be used for dishwashing, and non-potable uses. In small doses, the water is harmless although it may contain bacteria that some people may react to.

We do not recommend drinking the water.

In the sections relating to the units, contact information is given for water deliveries, at an extra minor cost. We will supply a nominal amount (depending on the booking type), and when a refill is needed, it is as simple as sending a message with the address of the unit and paying the required fee for a garafon of water.

Your suite has been assigned a garrafon for which you are responsible. Garrafons are NOT universal, they are specific to the company that supplies the water. For example, e-Pura has a different type of garrafon as Cristal. Bonnafonts garrafon is orange in color.

The refilling of this garrafon must be be done as follows:

• If replacing a garrafon in a place such as OXXO or similar, only permit a replacement with a like for like garrafon. Do not allow an interchange to occur with a different company.

• If you are using an aftermarket refiller, do not allow a water service to replace the garrafon with an inferior or condemned garrafon. That is, if the replacement garrafon is marked with a paint mark or a felt pen mark, it is condemned, and will not be accepted by a authorized redistributor.

• If you make a replacement with a condemned garrafon, you will be held responsible for the charges to purchase a proper one.